Two Tall Guys Talking Sales – Chris Spanier Explains Marketing Professional Services: Sales Strategies That Actually Work – Episode 142

Two Tall Guys Talking Sales – Chris Spanier Explains Marketing Professional Services: Sales Strategies That Actually Work – Episode 142

By Sean O'Shaughnessey

When marketing professional services, the playbook isn’t the same as product sales, and today’s episode dives into exactly why. Sean O’Shaughnessey and Kevin Lawson are joined by returning guest Chris Spanier, CEO of Carpe Diem Consulting Group and host of the Practical Actionable Marketing podcast. This conversation tackles the nuances of sales strategies for service-based businesses, blending value selling with measurable marketing and aligning both functions for stronger revenue generation. If you’re a business owner, consultant, or fractional executive trying to sharpen your sales processes and improve messaging, this episode is a goldmine of practical advice.

🔑 Key Topics Discussed

  • [02:44] Why traditional product marketing doesn’t work for professional services—and how to adapt
  • [03:46] The importance of measuring marketing effectiveness and integrating KPIs into the sales process
  • [07:36] How to position and market services that don’t have tangible “speeds and feeds”
  • [08:28] Letting go of the fear of “giving away your secret sauce” in thought leadership content
  • [10:30] Systemizing stories and messaging to scale sales efforts across a growing team
  • [12:14] How to use lead nurturing email campaigns to drive engagement and trust over time

🗣️ Key Quotes

  • Sean O’Shaughnessey:
    “Sales is a really expensive marketing arm if you’re not doing really good marketing.”
    — [05:59]
  • Kevin Lawson:
    “Tell how you win, how you help others win, and how they win when working with you—this is as key as anything in professional services.”
    — [10:52]
  • Chris Spanier:
    “If you freely share value, people won’t take advantage of you—they’ll start trusting you. That’s the first step in real sales success.”
    — [08:54]
    “Marketing is half magic and half numbers. But the numbers—that’s where the proof comes in.”
    — [04:14]

📚 Additional Resources

✅ A Significant Actionable Item from this Podcast

Systemize your lead nurturing.
Create a recurring, value-focused email campaign to maintain top-of-mind awareness. Whether your cadence is every three or six weeks, focus 80% on providing helpful insights and only 20% on pitching your services. Tracking measures email open rates and clicks, and then the behavior is aligned with site visits or follow-up outreach. This strategy turns occasional touchpoints into consistent momentum, critical for long-cycle sales in professional services.

🎧 Why You Should Listen Now

This episode is packed with strategic clarity and tactical insight for anyone selling invisible services. Whether you’re a fractional executive, consultant, or marketing-savvy sales leader, you’ll leave with a more innovative approach to messaging, a stronger understanding of sales and marketing alignment, and actionable ways to drive revenue generation with business acumen. Tune in now and rethink how you build trust and momentum in your professional services pipeline.

The Three Pillars of Sales Success: Ideal Client Profiles, Effective Messaging, and Aspirational Offers

The Three Pillars of Sales Success: Ideal Client Profiles, Effective Messaging, and Aspirational Offers

By Sean O'Shaughnessey

Let’s start this article with a rhetorical question to the sales professionals, sales managers, or CEOs: Have you ever found yourself guilty of sending messages to prospects without fully considering their specific needs or how your offer aligns with them?

If so, you’re not alone—this is a common pitfall in sales. The good news is, it’s entirely fixable by developing a straightforward, strategic approach.

An effective sales strategy hinges on three core components: defining your ideal client profile (ICP), crafting a resonant message, and presenting a compelling offer. These elements are interconnected. Mastering their alignment will significantly enhance your sales effectiveness.

Ideal Client Profile

Let’s start with the ideal client profile. How well do you know the companies you’re targeting? Identifying your ideal customer is foundational to your entire sales approach. It’s not enough to say that your market is “small businesses” or “tech companies.” Instead, think about your best clients—the ones you genuinely enjoy working with, who value your product, and who generate profitable, sustainable business. Think about companies that rarely devalue your product or service by asking for a discount. What do these clients have in common?

Now that you have your favorite customers from above, reflect on your top five or ten accounts. Are they in the same industry? Do they share similar challenges or company structures? Perhaps they all have common goals that your product consistently solves. Pinpoint these commonalities. This process will help you create a precise and actionable ideal client profile.

But don’t stop at company-level characteristics. Remember, even in B2B sales, you’re ultimately selling to individuals. Identify the specific roles or buyers within these organizations that are responsible for making buying decisions. Who are these decision-makers? What motivates them personally and professionally? Do they all have the same kind of college education? Do they all have similar career paths? Understanding the people behind the logo makes your outreach more personal, targeted, and effective.

What is your message?

Once you’ve developed a clear picture of your ideal client and the people within those companies, the next step is crafting a message that reflects your value-selling message. This message is how you communicate your value proposition—it’s the bridge between your product and your prospect’s needs. Too often, sales messaging falls flat because it focuses heavily on the seller rather than the buyer. Statements that emphasize “we,” “I,” or “our product” rarely resonate deeply. Instead, effective messaging highlights the customer’s perspective, clearly communicating the benefits they will experience.

Read the rest of the article…